Privacy Policy

At lowtox.group (“we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and SMS scanning service (“Service”).

By accessing or using the Service, you agree to the collection and use of your personal information as described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our Service:

• Personal Information: This includes information you provide when creating an account or subscribing to a plan. It may include your name, email address, phone number, and payment details.
• Product Scan Data: When you text a product label photo to our SMS number, we process the image to analyse ingredients. We may retain scan results to improve our service.
• Usage Data: We collect information about how you interact with our website, including the pages you visit, the links you click, and other actions you take.
• Cookies: We may use cookies and similar technologies to enhance your experience. These technologies help us remember your preferences, improve site functionality, and analyse website traffic.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage the SMS scanning service, including delivering toxicity scores and safe swap recommendations.
• To communicate with you about your account, subscription, and scan results.
• To improve our website, ingredient database, and AI analysis based on your feedback and usage data.
• To respond to your enquiries and provide customer support.
• To comply with legal obligations and protect our rights.

3. Sharing Your Information

We do not share, sell, or rent your personal information to third parties, except in the following cases:

• With your consent: We may share your information if you explicitly consent to it.
• Service Providers: We may share information with third-party service providers who help us operate the Service, such as hosting providers, SMS gateway providers, AI processing services, analytics services, or payment processors. These third parties are obligated to keep your information secure and use it only for the purposes we specify.
• Legal Compliance: We may disclose your information to comply with legal requirements, such as a court order, or to protect our rights or the rights of others.

4. Data Retention

We retain your personal information for as long as necessary to provide you with the Service, to comply with legal obligations, and to resolve disputes. If you delete your account or cancel your subscription, we may retain some information for a limited period to meet our legal obligations or enforce our agreements.

5. Your Rights

Under the Australian Privacy Act 1988 and depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict the processing of your personal information.
• Withdraw your consent to our use of your personal information (if applicable).
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, please contact us using the information provided below.

6. Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the security of your data.

7. Children’s Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete that information.

8. International Data Transfers

If you are located outside of Australia, please be aware that your personal information may be transferred to and stored on servers located in Australia or other countries with different data protection laws. By using our Service, you consent to such transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at:

lowtox.group Email: hello@lowtox.group SMS: 0485 033 003 Location: Australia

Thank you for using lowtox.group!

---